2002 Best Practices Study
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
How Time Was Spent:
3.9%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
24.9%
Claims Processing Customer Service
9.2%
58.6%
Administration
3.3%
How Time Was Spent
3.3% 3.9%
24.9%
58.6%
9.2%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
2. Group Life & Health CSRs
Average
Top 25%
Number
1.3 3.0 0.5
High Low
Average Commissions Serviced
$250,657 $32,960
$401,892
Average Pay ($)
Average Pay (% of Book Serviced)
13.1%
How Time Was Spent:
11.3% 17.7% 11.5% 53.8%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
Administration
5.8%
How Time Was Spent
5.8% 11.3%
17.7%
53.8%
11.5%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
53
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