2002 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

How Time Was Spent:

3.9%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

24.9%

Claims Processing Customer Service

9.2%

58.6%

Administration

3.3%

How Time Was Spent

3.3% 3.9%

24.9%

58.6%

9.2%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

1.3 3.0 0.5

High Low

Average Commissions Serviced

$250,657 $32,960

$401,892

Average Pay ($)

Average Pay (% of Book Serviced)

13.1%

How Time Was Spent:

11.3% 17.7% 11.5% 53.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

5.8%

How Time Was Spent

5.8% 11.3%

17.7%

53.8%

11.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

53