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WATER SERVICE DELIVERY TO THE POOR
The National Water and Sewerage Corporation (NWSC) of
Uganda characterizes the urban poor as households with incomes
of less than USD 40 per month, clustered settlements with
water consumption of less than 20 litres per person per day, and
residents who are not connected to the city’s water supply network
(Environment and Social Management Framework 2007).
While the NWSC has improved the water service coverage to
62 per cent, increased revenue, reduced unaccounted-for water
and increased the number of customers with metred accounts
(Baieti and others 2006), the corporation faces difficulties in
service delivery as 20 per cent of its customers has unreliable
incomes and is not well informed. Lack of clear land tenure
arrangements, water logging in most of the slum areas, and
political interference hamper water and sanitation service
delivery. The delivery of improved drinking water and sanitation
services to the poor in Kampala is also linked to the city’s physical
planning, drainage system, ecosystem health and pollution.
PHYSICAL PLANNING
The Local Governments Act (2007) empowers local
governments in Uganda to plan and manage the physical