2015 White-Rodgers Product Catalog

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GENERAL WARRANTY INFORMATION – PLEASE READ
WHITE-RODGERS AFTERMARKET
White-Rodgers products (“Goods”) shown in this product catalog and listed in the current
wholesale price book are covered by specific warranties by product category or product type.
To view all applicable aftermarket warranties, please go to , click on
the appropriate Contractor or Wholesaler link at the top of the page and then scroll down the
left navigation bar for the link to warranty information. You will be able to view all current
aftermarket warranties in their entirety.
a. Buyer may not return Goods without first
advising Seller of the reasons; therefore,
Buyer must obtain from Seller a Returned
Goods Authorization Number and observe
such instructions as Seller may give in
authorizing such return. Call White-Rodgers
Customer Service Department at
1-888-725-9797 to obtain a Returned Goods
Authorization Number.
b. Each item being returned MUST be
accompanied with an "RGA" (Returned
Goods Authorization) form and RGA number
before returning to Seller. The local
White-Rodgers salesperson MUST approve
the return of any OUT OF WARRANTY item,
prior to shipment to the factory or the
warranty claimmay not be processed.
c. The RGA form MUST be filled out completely
and the nature of the alleged defect
described as accurately as possible for each
item. A simple description of “defective” or
“won’t work” is insufficient. Replacement or
credit will be denied if the RGA form is not
properly filled out.
d. Any item(s) identified with a
completed form and received
transportation “prepaid” at our
factory that is found to be
nonconforming in materials and/or
workmanship under normal use and
service will, at Seller’s option, be
replaced at no charge or credit issued.
e. If examination at the factory does not
disclose any defect covered by this
warranty, a notice will be sent stating
what item(s) is not covered by
warranty. We will hold the item for a
period of 30 days at our factory. In
such time, you are to advise us to
either scrap the item(s) at our factory,
or return the item(s) to you “as is”. If
we are not notified within the 30-day
period as to the disposition of item(s),
we reserve the right to scrap at our
factory and the return will be
considered closed.
Return items to:
Returned Goods Department
White-Rodgers
1281 Joe Battle Blvd, Ste B
El Paso, TX 79926-6306
Warranty Policy Information
Markham, Ontario
905-948-3411
Saint Louis, Missouri
314-553-3600
The Emerson logo is a trademark and
a service mark of Emerson Electric Co.
GENERAL INSTRUCTIONS FOR RETURNINGWHITE-RODGERS PRODUCTS –
ALWAYS REFER TO APPROPRIATE WARRANTY POLICY BEFORE RETURNING
ANY PRODUCTS.
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