NYS Franchise Law 2013 - page 4

key terms
2
key terms
to the New York Dealer Franchise Act
Definitions ......................................................................8, 9, 10, 11, 12
A
Administrative Hearing................................................ 35, 36, 37, 38
Advertising Program.............................................................................12
Appeal................................................................................................ 26, 38
Arbitration................................................................................................34
Audit................................................................................................... 31, 32
B
Breach................................................................................................ 15, 16
C
Captive Finance ......................................................................................22
Chargeback.............................................................................. 24, 31, 32
Construction ........................................................................... 13, 14, 39
Customer Satisfaction Index (CSI) .................................................22
D
Delivery and Preparation.................................................................... 30
E
Export........................................................................................................24
F
Factory Store.................................................................................... 40, 41
G
Good Faith............................................................... 13, 15, 24, 28, 32
H
Heirs...........................................................................................................18
I
Incentive Program(s)............................................................ 16, 17, 21
L
Labor Reimbursement Rate....................................................... 30, 31
Line Make........................................... 14, 22, 23, 25, 26, 27, 31, 33
Loaner ........................................................................................................28
M
Mediation .................................................................................................35
N
Nonrenewal of Franchise.................................................... 14, 19, 33
Notice/Notification
Good Faith Notice to Dealer ..................................................13