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The map highlights the countries within
the BPO and Shared Service Location
Index along with the 2016 associated
market classification of Pioneering (Blue)
or Mature (Red) and respective ranking
relative to that market classification.
* While the size of BPO market is used to determine country inclusion within the BPO Index, size of market carries no impact on a countries ranking
** The BPO & Shared Service Index indicates a markets ranking at country level. Analysis at city level may differ significantly and may not follow
the classification
(1 = most attractive)
BUSINESS PROCESS OUTSOURCING AND SHARED SERVICE LOCATION INDEX 2016
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9
Pioneeering Mature Rank
12
20
19
7
6
1
7
14
12
9
8
9
1
2
5
16
8
10
13
3
3
13
15
5