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SUMMER
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2017
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retailer
03 News from the BRC
The retail industry vision for the UK
// Helen Dickinson, BRC
06
Non-food sales improve in perfect conditions
07
Why the Article 50 negotiations must deliver a fair
Brexit for consumers
// WILLIAM BAIN, BRITISH RETAIL CONSORTIUM
10
UPCOMING BRC EVENTS
BUSINESS
12
Can apprenticeships help transform the performance
and productivity of your business?
// ANNETTE ALLMARK, PEOPLE 1ST
14
Technology Helps, But Managers Make the Difference
// neil pickering, kronos
16
The struggle for relevance is real
// Trish young, cmg
18
2017 rating revaluation - was the wait worth it?
//
John webber, colliers international
20
CAR PARK ANPR NEED NOT BE JUST FOR ENFORCEMENT
// peter hardingham, cushman and wakefield,
Octagon Shopping Centre
22
Retail collaboration is essential to tackle challenges
of climate change
// Louise Ellison, Hammerson
24
are you ready for mees
//
martyn mcdonald, hill dickinson llp
26
Foodservice plays a crucial role in future-proofing
retail places
//
colin burnet
,
JLL
28
Is food fraud chipping away at consumer confidence?
//
Frank Woods, NFU Mutual
30
Brexit – Navigating the changing legal landscape
//
Clare Francis, Pinsent Masons LLP
32
Are retailers joining the customer experience dots?
//
Joanna Perry, practicology
34
how best to protect your business from liability
exposures
//
nick donovan
,
RSA
INSIGHTS
36
Giving customers what they want; five areas to focus on
//
jason shorrock
,
jda
38
Understanding the 2016 Home Shopping Landscape
//
Lara Bonney
,
Epsilon Abacus
40
Understanding the needs of uk online shoppers
// nick landon, royal mail parcels
42 Retail Services Directory