110-111 / 1143
[IMC FS 2016]
28-Oct-16, Slide 7
Summary
Experts do not knowingly make mistakes
But…
Experts in task focused teams with interfaces can
collectively make mistakes and compound them
Conclusion
–
People (reluctantly) need help to perform consistently well
You can’t make the same mistake twice.
The second time you make it,
it’s no longer a mistake.
It’s a choice