Table of Contents Table of Contents
Citizens Bank Business Online Banking Resource Guide Next Page
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Getting Started
3

Business Online Banking Overview
3

Users
3

Subsidiaries
3

Recipients
3

Business Online Banking Transaction Types
4

Transaction Type Overview
4

Commercial
5

Users Overview
5

User Management Overview
6

Adding a New User
7

Part 1 of 6: Editing or Assigning User Rights
8

Part 2 of 6: Establishing Transaction Type Rights
9

Part 3 of 6: Disabling a Transaction Type
10

Part 4 of 6: Editing Approval Limits for a Transaction Type
11

Part 5 of 6: Establishing Rights to Access Features
12

Part 6 of 6: Establishing Rights to Access Features
13

Deleting a User
14

Subsidiary Overview
15

Adding a Subsidiary
16

Editing a Subsidiary
17

Deleting a Subsidiary
18

Recipient Overview
19

Part 1 of 4: Adding a Recipient
20

Part 2 of 4: Recipient Account Detail
21

Part 3 of 4: Beneficiary FI Detail
22

Part 4 of 4: Intermediary FI Detail
23

Editing a Recipient
24

Editing a Recipient’s Templates
26

Deleting a Recipient
27

Payment Template Overview
28

Creating a New Payment or Template
29

Part 1 of 7: Selecting A Transaction Type
29

Part 2 of 7: Info & Users
30

Part 3.1 of 7: Single-Recipient & Amount
31

Part 3.2 of 7: Multiple-Recipients & Amounts
35

Part 4 of 7: Import a File into a Template
38

Part 5 of 7: Subsidiary
39

Part 6 of 7: Account
40

Part 7 of 7: Review & Submit
41

Viewing, Approving or Canceling a Transaction
43

Single Transaction
43

Multiple Transactions
44

Splitting a Payment
45

Editing or Using a Template
48

Deleting a Template
49

Payment From File
50

Tax Payment
52

Mobile Authorizations
54