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Focus: Feedback Skills
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Debrief real-life feedback engagements (20 mins)
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As much as possible, ask them to share exactly what was said in the exchanges
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Probe for
What worked?
What was hard or didn’t work?
What was the outcome?
Could you do it again?
How might you do it differently?
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Expect questions/comments about…
“This didn’t feel natural.” “I understand. Over time, we want you to
adapt the model for yourself and make it your own. But for now, it’s
really important to stick to the model to be sure you’re adhering to best
practices.”
“It didn’t change anything!” “That’s not necessarily the point. Your goal
is to give your partner information (the gift of information) about his/
her behavior and the impact so they can choose how to use it. There’s
only so much you can control. If you gave the feedback clearly and
you followed the model and you used good judgment (measured your
emotions and gave feedback at the right time, measured the other
person’s emotions and gave feedback at the right time, gave feedback
as a gift rather than as a weapon) then you did your job.”
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Review feedback guidelines as needed (5 mins)
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Purpose: gift of information (not a weapon, not a punishment, not a place to
vent)
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Best practices
Describe
specific
behavior
Describe impact
Describe the behavior you would like to see
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Format for giving/receiving
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Fast Feedback #1 (15-20 mins)
Cohort Meeting 3