WIRED 32

What's the procedure?

e again we have had problems in A/C machines in

need of repair just being sent back to Swadlincote –

this must stop immediately.

There are currently in excess of 130 A/C machines awaiting

repair, that have been returned from branches and this is not

acceptable, why are we replacing a £2.00 pound hose with a

£2000 AC machine. Some examples: customer returns the

machine because no commission or training was given.

A customer’s machine should only be replaced as a last resort,

and only with the approval of Adrian Lamb/Jamie Chancellor/

Aaron Macfarlane, who in turn will notify Swadlincote to expect

the machine. Any machines returned without approval, will be

flagged to Autoclimate/myself who will want to know why you

have not followed the simple procedure.

Returned machines

If you have any queries please do not hesitate

to contact Aaron Macfarlane on

or Autoclimate

0345 5050900

who will be happy to assist.

“DO NOT RETURN MACHINES TO SWADLINCOTE

UNLESS THE FOLLOWING CRITERIA IS MEET”

The procedure for a machine that requires a repair is

as follows:-

1. If the customer calls you to say their

machine is not working, please forward their

details including date of purchase (for warranty)

2. Autoclimate will then contact the customer

to either fix over the phone, or arrange for a

Service Engineer to visit.

3. If you customer has dealt with Autoclimate

previously they have option to contact them

direct on 0345 5050900

We must have traceability on these machines when

they have been sold, please do not deviate from the

above. Please also note the manufactories warranty

must be triggered by the registration of the custom-

ers details.