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109

Toll-free fax orders

800-315-8388

August

2015

Select Nutrition credit contact options

for invoices

Please have customer number, item/UPC number

and invoice number ready when calling

Calling in a credit

To reach a claims representative, dial (800) 451-2525, press 3 to

reach the next available claims representative. If all representatives

are busy helping other customers, you may stay on the line or

press1 to leave a voice mail message. All messages are returned in

the order in which they are received.

Faxing in a credit

Product delivered from all locations:

Fax 877-842-6352

Forms are available. Please call claims number.

Emailing in a credit

erclaims@unfi.com

. Please call or email for a form to be sent

Credit return procedure

Select Nutrition Credit Policy

• All merchandise claims MUST be submitted to the Claims

Department within 5 business days of receipt of merchandise.

• Customer number, item/UPC number and invoice number are

required for all claims.

• Shortage claims are subject to review by Inventory Control.

• Customer is responsible for costs incurred for returning

mis-ordered merchandise. Mis-ordered products are subject to a

15% restocking fee. Your Select Nutrition claims representative

will approve credit and return of any mis-ordered products.

• All products must be returned in saleable condition. Items must

be in original packaging with no writing on cases and no price

labels on merchandise. There should be no damage from the

removal of labels. Full case items must have all pieces.

Unsaleable product will not be credited.

• Select Nutrition will issue a UPS call tag for products that

need to be picked up as a result of a Select Nutrition error. All

pickups will be initiated by UPS. Select Nutrition will not print

and mail call tag information directly to customers. All products

are expected to be returned timely with your next delivery.

• Customer must supply valid quality reason for consumer

returns as well as lot code and expiration date. Consumer

returns are eligible for credit by Select Nutrition within six (6)

months of purchase date.

• Select Nutrition will issue credit for mispicked items. The UPC

number of the item received is required.

• Select Nutrition will issue credit for items unsaleable due to

manufacturer’s defect. Examples include no safety seal, no label

on products, moldy product. The expiration date, quality reason

and lot number are required.

• Select Nutrition will issue credit for product damaged

upon receipt.

• Select Nutrition will issue credit for product which is short

dated according to Select Nutrition policy at time of delivery.

• A credit memo will be issued by your claims representative

upon review and approval of your request. The credit will be

applied or attached to your next invoice. Credits for items being

returned to Select Nutrition will be issued after receipt and

inspection of product.

• Select Nutrition will not mail or fax credit memo detail to

any customer.

• Select Nutrition will not issue credit or accept returns of

overstock items.

• Refrigerated/frozen items can not be returned or credited.

return policy