Asset Services Insights - Fall 2016

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sustainability programs as an additional
high priority, while other regions
highlighted the availability of skilled
labor as a top concern.
The next step in the evolution of a
collaborative model for appropriately
addressing potential synergies is work
between the regional operational
leadership of Asset Services and
C&W Services. Not only will we work
together to develop more compelling
RFP responses and better service
delivery, but our ultimate goal is to
create an extremely close-knit Cushman
& Wakefield/C&W Services property
team—one whose seamless operations
can’t be replicated by any other firm in
the industry.
“Our interactions
with so many property
managers helped us
widen our perspective to
understand how to meet
the unique requirements of
three key constituents in any
property: its owner, its tenants,
and the property team.”
Jeff Walters
Vice President,
Facility Solutions & Support Hub
TEAM
52
TENANT
EXPERIENCE
33
EFFICIENCY
12
PERFORMANCE
77
PROACTIVE
SERVICE
QUALITY
67
COMMUNICATION
54
SURVEY RESULTS: WHAT DRIVES IMPROVED
TENANT SATISFACTION AND LOYALTY?
1.
KEVIN HUMPHREYS
Vice President, Business Development
C&W Services
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