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Licensed Practical / Vocational Nursing
Communication Skills for the Healthcare Professional
Laurie K. McCorry, PhD
978-1-58255-814-1 • February 2011 • Softbound • 6” x 9” • 256 pp. • 30 Illus. • 15Tables
Communication Skills for the Healthcare Professional
is a
comprehensive yet compact guide to learning essential communication
skills that will prepare students for success as healthcare professionals.
Intended to supplement the clinical coursework students complete in
the first one to two years of all allied health programs, the book uses a
broad range of examples, role plays, and scenarios from virtually every
healthcare field, enabling both instructors and students to use it as
an essential resource for mastering any area-specific communication
skill. Each chapter provides students with objective and short-answer
questions to test comprehension of the material, as well as more
complex clinical applications that encourage students to develop the
critical thinking skills they will need every day as professionals in the
healthcare industry.
Features
• Presents the fundamentals of communication skills geared
specifically for students in the allied health professions.
• Includes a clear, concise presentation of the principles of
communication theory as well as verbal and nonverbal
communication.
• Instructs the healthcare professional on how to communicate with
patients whose ability may be impacted by anxiety, anger, cultural
differences, language differences, visual impairment, hearing
impairment, mental or emotional disturbance, age, denial, or
confusion.
• Organized into three main sections outlining basic communication
principles and their uses in clinical and administrative settings.
• Compact and user-friendly format.
• Chapters on cultural sensitivity, adapting communication to a
patient’s ability to understand, and dealing with other roadblocks
provide students with techniques to handle many situations that
they will encounter as healthcare professionals.
• Role Play boxes interspersed throughout the chapters teaches
students how to work through various scenarios that they may
encounter in practice.
• Learning Objectives open each chapter and identify the points that
students can expect to learn and understand by the end of the
chapter.
• Short-answer Questions at the end of each chapter prepare
students to move on to the next learning topic.
• Clinical applications, included in each chapter, offer more complex
scenarios to help students develop the critical thinking skills they
will need to apply in practice.
Table of Contents
Part I: Principles of Communication
Ch. 1: The Communication Process
- Introduction
- Therapeutic Communication
- A Definition of Communication
- The Five Steps of the Communication
Process
Ch. 2: Nonverbal Communication
- Introduction
- Types of Nonverbal Communication
- Proper Nonverbal Communication Skills
for the Healthcare Professional
Ch. 3: Verbal Communication
Part II: Clinical Communication
Skills
Ch. 4: Professional Communication
and Behavior
Ch. 5: Interviewing Techniques
Ch. 6: Adapting Communication to a
Patient’s Ability to Understand
Ch. 7: Patient Education
Ch. 8: Cultural Sensitivity in
Healthcare Communication
Part III: Administrative
Communication Skills
Ch. 9: Electronic Communication
Ch. 10: Fundamental Writing Skills
. . . Abridged to fit