Total Refrigeration Gaskets Call us at 1.800.452.4275
Terms & Conditions
Ordering
1. There is a $10 minimum order. Any order less
than $10 will have an additional $3 fee added.
2. Custom gasket orders must have a minimum
of one working day for production. Same-day
gasket orders will be assessed a $20 additional
fee per gasket. A limited number of gaskets can
be shipped the next working day upon request.
We recommend ordering as early in the day as
possible if your gaskets must be expedited.
Shipping
1. All small packages are shipped via UPS. Large
orders can be shipped via freight carriers.
2. The shipping amount line on your invoice will
include the normal UPS rate plus a $2 handling
fee.
3. We will be happy to ship Freight Collect or 3rd
party via UPS. A separate $2 handling fee will be
added to the invoice.
4. Long or very large items may require special
packaging to ensure safe transport. This may
include a special handling fee.
5. Damaged/incorrect orders need to be
reported immediately to our Customer Service
department. Please retain any damaged packaging
for 1 week for possible UPS inspection.
Payment Terms
1. TRG will be happy to extend credit to our
customers when a credit application has been
completed and approved. All invoices are due 30
days from the date of the invoice.
2. We also accept MasterCard, Visa, and American
Express.
3. COD is available, but there will be an additional
UPS COD fee added to the freight charge.
Returns
1. Custom made gaskets and electrical items
cannot be returned. We encourage you to
contact our Customer Service Department with
any problem, no matter what the issue. We
will work to achieve an acceptable outcome no
matter what has transpired.
2. All other items will be charged a 20% restocking
fee and must be returned by the customer.
3. ALL returns must be accompanied by an RMA
number. No goods will be accepted without
an RMA number. Please call Customer Service
to obtain an RMA number. RMA numbers
will expire in 30 days, so please return goods
promptly.
4. No RMA will be issued for returns over 30 days
after invoice date.
5. If the error or issue was caused by TRG, all
costs will be absorbed by TRG and the error
will be corrected as quickly as possible. This can
easily be determined as all phone conversations,
emails and purchase orders are saved for order
accuracy.
Pricing
1. Pricing is subject to change at any time.
2. Quotes are good for 30 days.
Backorders
1. If an item is back ordered and you have
requested a partial shipment, the order will be
divided into multiple orders and will be invoiced
separately.
Images and Products
1. Although OEM part numbers are used in this
catalog, the products sold are not necessarily
from the OEM.
2. Our custom made gasket extrusions are made in
the USA by a major OEM extruder and are NSF
approved.
3. Manufacturers are constantly changing and
improving items. The images in this catalog are
as accurate as possible at the time of publication.
Your Customer Service representative will
inform you of any changes when ordering.
Questions or comments? Call us at 1.800.452.4275
