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RAC DYNAMIC QUESTIONS TO
DELIVER THE RIGHT
CUSTOMER OUTCOME
• Priority on vulnerable customers
• Customer service with empathy
(fix the customer, not the bike
EFFORTLESS
CUSTOMER JOURNEY
RESOURCE SENT
BASED ON VEHICLE
FAULT / AVAILABILITY
• No need for additional resource
90% of time
• Fast and accurate response
• Estimated time of attendance
provided
• iCAD (dispatch system) single view
of all resources
PATROL DISPATCHED
• Circa 1,550 trained patrol tech
• 80% Patrol Attendance Rate (
• Average 13 years experience
OR SPECIALIST RESOURCE DI
(FUEL PATROL, TYRE PATROL,
CHARGING VEHICLE)...
• Specialist solution for right cu
OR RECOVERY FLATBED
DISPATCHED
POLICY TERMS &
CONDITIONS
• Fair, clear and relevant
policy wording
• Written in plain English
CUSTOMER
BREAKDOWN
NOTIFICATION TO RAC
BY PHONE OR APP
• Vehicle recovery – combination
resource and contractor
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Europa and RAC