Magazine Sep/Oct 2017

18 / 72

11 THE AMERICAN CLUB SEP / OCT 2017
RANT& RAVE
We receive hundreds of valuable feedback from our Members each month. Positive or constructive, your comments
are important in helping us assess our services and offerings, and enable us to identify ways to better meet your needs.
Read on for a selection of our most recent Member feedback.
We want to hear from you!
Email your feedback to .
Your comments may be published in subsequent issues of our magazine.
I wish to thank all Club personnel who responded so
quickly and professionally to our family emergency
on Sunday, July 16. My elderly father suffered a
minor stroke. When we asked for assistance, Ronald
and Yusman were there immediately and especially
comforting in our time of distress. My father is now
recovering in hospital. I am so proud to be a member
of a Club that has a heart. No wonder my son insisted
on being a member when he turned 21! Truly a caring
Club! Thank you once again.
Ever since I have developed allergies to wheat and
gluten, I have not been able to enjoy many of the
buffets. It would be nice if there were more gluten-free
options available in the buffets.
Last year I won a 2N stay at The Ungasan
Cliff Resort in Bali. We just returned
from 3 nights there. It was absolutely
amazing!!! We are definitely planning
to stay there again this year!!! We took
many pics and had a really relaxing
long weekend.
Thank you for your email,
and we appreciate
your kind words.
We are glad our staff exemplified the values
we stand by during the incident, and
we hope your father is recovering well!
Thank you for
your feedback,
and that is something we will certainly take into
consideration when planning buffet selections in future.
On a side note, Eagle’s Nest has started offering an a la
carte gluten-light menu since February. Dishes include
Club signature Wasabi Prawns, Salmon Cobb Salad,
customized pizza, Crispy Battered Fish & Chips and
more. Based on Members’ feedback, this menu might
be expanded in future – do keep a lookout!
We are glad you enjoyed
your stay at the resort!
This is just one of the many ways The Club gives back
to our Members to thank them for their support,
especially during this Redevelopment period. Do
look out for our upcoming 12 days to Christmas Lucky
Draw from December 14-25!