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THE AMERICAN CLUB
MAR / APR 2017
RANT
&
RAVE
We receive hundreds of valuable feedback from our Members each month. Positive or constructive, your comments
are important in helping us assess our services and offerings, and enables us to identify ways to better meet your needs.
Read on for a selection of our most recent Member feedback.
We want to hear from you!
Email your feedback to
info@amclub.org.sg.
Your comments may be published in subsequent issues of our magazine.
SUNDAY, JANUARY 22
I'd like to thank Babu, Betty and all the Essentials
team for their efficiency and friendliness. Whether it's
laundry, UPS or sundries, they are always helpful and
even greet me by name. They are a real asset to the
American Club!
Sue Kelso
Thank you,
We value your feedback!
WEDNESDAY, JANUARY 11
I just wanted to thank all of the staff especially at Thyme Café for always being so helpful and kind when I am there
with my young baby and toddler. Thanks so much!
Jane Lee
Thank you, We value your feedback!
MONDAY, DECEMBER 19
As a small point of feedback, it would be great to have the 15K Christmas party earlier in December. For the second
year running we could not attend because we were away – like many of our friends. It will be good to see the party
take place a week earlier.
Arnaud Frade
MANAGEMENT RESPONSE:
Dear Mr Frade, thank you for your feedback. We will definitely take this into consideration when planning next
year’s party.
SUNDAY, JANUARY 1
The Christmas Day brunch at Eagle’s Nest in our
opinion, was just ok. We understand the cost
premium for holiday brunches and The Club was by
far the best value from what was available at other
venues. But apart from the usual turkey, potatoes
and ham, I don't think it was value for money as
in my opinion, there was a small selection of items
and there was a lack of vegetables. Likewise, the
New Year’s Day brunch was disappointing. Again,
there was a lack of cooked vegetables and service
seemed disorganized.
Randy Hebert
MANAGEMENT RESPONSE:
Dear Mr Hebert, thank you for your feedback – we have
had a very busy festive period and the teams have been
working hard. We sincerely apologize for your less than
perfect experience. We aspire to deliver an exceptional
food and beverage experience; sadly it appears we did
not deliver on that. We will share your feedback with the
team and use this to highlight areas in which we can
improve. We appreciate your continued support of the
Club and our F&B outlets in particular.