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Capability
•
All staff properly trained
•
All mechanics properly qualified
•
Highly knowledgeable
and experienced staff
•
Excellent staff retention
•
Investment in the latest
technology and equipment
•
Resources of national network
Customer focus
•
Our reputation is everything
•
Word of mouth is our lifeblood
•
No monthly targets for
individual employees
•
We always put
the customer first
The Autofirst Network
Customer Charter
Consistency
•
Clear, defined standards
across national network
•
Customer charter
•
All work and parts guaranteed
•
Continual and direct accountability
Clarity
•
Complete transparency
– work and pricing
•
Clear and pro-active
communication
Care
•
Real pride in both
work and service
•
Absolute commitment
to each and every job
•
Pleased to go one
step further
Cost effectiveness
•
Highly competitive
•
Value for money
•
Economies of scale
to benefit customers
Autofirst Network
04
Garage concept
Motorcodes – Motor Industry Code
of Practice
Motor Codes is the government-backed,
self-regulatory body for the motor industry.
The Service and Repair Code commits
garages to an open, transparent and fair
method of business, aiming to maintain
consistently high standards across the industry.
By subscribing to the Code, a garage is
demonstrating its commitment to operate
as a responsible business and deliver high
levels of customer satisfaction.
In November 2011, the Service and Repair
Code was awarded full Office of Fair Trading
approval and now operates as a Chartered
Trading Standards Institute approved code.
In addition to commiting to our customer
charter, all members of the Autofirst Network
are expected to adhere to and comply with
this motor industry code of practice