Select Nutrition

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109 Toll-free fax orders 800-315-8388 June 2015
Select Nutrition credit contact options
for invoices
Please have customer number, item/UPC number
and invoice number ready when calling
Calling in a credit
To reach a claims representative, dial (800) 451-2525, press 3 to
reach the next available claims representative. If all representatives
are busy helping other customers, you may stay on the line or
press1 to leave a voice mail message. All messages are returned in
the order in which they are received.
Faxing in a credit
Product delivered from all locations:
Fax 877-842-6352
Forms are available. Please call claims number.
Emailing in a credit
ase call or email for a form to be sent
Credit return procedure
Select Nutrition Credit Policy
• All merchandise claims MUST be submitted to the Claims
Department within 5 business days of receipt of merchandise.
• Customer number, item/UPC number and invoice number are
required for all claims.
• Shortage claims are subject to review by Inventory Control.
• Customer is responsible for costs incurred for returning
mis-ordered merchandise. Mis-ordered products are subject to a
15% restocking fee. Your Select Nutrition claims representative
will approve credit and return of any mis-ordered products.
• All products must be returned in saleable condition. Items must
be in original packaging with no writing on cases and no price
labels on merchandise. There should be no damage from the
removal of labels. Full case items must have all pieces.
Unsaleable product will not be credited.
• Select Nutrition will issue a UPS call tag for products that
need to be picked up as a result of a Select Nutrition error. All
pickups will be initiated by UPS. Select Nutrition will not print
and mail call tag information directly to customers. All products
are expected to be returned timely with your next delivery.
• Customer must supply valid quality reason for consumer
returns as well as lot code and expiration date. Consumer
returns are eligible for credit by Select Nutrition within six (6)
months of purchase date.
• Select Nutrition will issue credit for mispicked items. The UPC
number of the item received is required.
• Select Nutrition will issue credit for items unsaleable due to
manufacturer’s defect. Examples include no safety seal, no label
on products, moldy product. The expiration date, quality reason
and lot number are required.
• Select Nutrition will issue credit for product damaged
upon receipt.
• Select Nutrition will issue credit for product which is short
dated according to Select Nutrition policy at time of delivery.
• A credit memo will be issued by your claims representative
upon review and approval of your request. The credit will be
applied or attached to your next invoice. Credits for items being
returned to Select Nutrition will be issued after receipt and
inspection of product.
• Select Nutrition will not mail or fax credit memo detail to
any customer.
• Select Nutrition will not issue credit or accept returns of
overstock items.
• Refrigerated/frozen items can not be returned or credited.
return policy