117 / 191
2010 Best
Practices Study
Agencies
with Revenues
Between
$5,000,000 and
$10,000,000
117
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Staff Service Info
Technology
Insurance Carriers
Appendix
Very Negative
Very Positive
Inquiry—Billing, Claims, Policy View / Status
Claims Reporting / Notice of First Loss
Loss Runs
Rate / Quote
Multiple Carrier Rating (through comparative rater)
Policy Issue
Endorsements
Alerts / Activity Notifications
Make a Payment
Book Roll
Real Time Interface
Via Agency Management System
Personal Lines Functions
Average
+25% Profit
+25% Growth
% of Agencies having:
Average Number of Real-Time Interfaces
10.5%
8.5%
9.4%
Impact on Effectiveness/Efficiency
Inquiry—Billing, Claims, Policy View / Status
Claims Reporting / Notice of First Loss
Loss Runs
Rate / Quote
Rate Quote With Attachments
Multiple Carrier Rating (through comparative rater)
Policy Issue
Endorsements
Alerts / Activity Notifications
Commercial Lines Functions
Personal Lines
Commercial Lines (small business)
Commercial Lines (some/all lines of larger risks)
Claims
Direct Bill Commission Statements
Download Function / Usage
% Having
Function
100.0%
51.2%
46.3%
100.0%
65.9%
73.2%
78.0%
51.2%
58.5%
12.2%
87.8%
58.5%
70.7%
92.7%
34.1%
22.0%
53.7%
58.5%
41.5%
97.7%
77.3%
40.9%
22.7%
59.1%