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Getting Started

5

New User Enrollment

5

Logging Off

7

Resetting A Forgotten Password

8

Home Page

10

Home Page Overview

10

Account Summary Overview

11

Account Details Overview

12

Quick Transfer

14

Account Grouping

15

Editing a Group Name

16

Deleting a Group

16

Security

17

Protecting Your Information

17

General Guidelines

17

Login ID and Password

17

Fraud Prevention

17

Security Preferences

18

Change Password

18

Change Login ID

19

Challenge Code

19

Secure Delivery

20

Phishing Phrase

21

Mobile Security Preferences

22

Enabling Touch ID or Fingerprint Login

22

Enabling Passcode Authentication

24

Disabling Passcode Authentication, Touch ID or Fingerprint Login

25

Alerts Overview

26

Date Alerts

27

Account Alerts

28

History Alerts

29

Online Transaction Alerts

30

Security Alerts Overview

31

Edit Delivery Preferences

31

Secure Message Overview

32

Sending a Secure Message

33

Transaction Types

34

Moving Money Overview

34

Transactions

36

Transfer Funds

36

Account to Account Transfer

38

Linking Someone’s Murph Account

38

Single Transfers Between Murph Accounts

39

Send Money Initial Set Up

40

Send Money

42

Send Money History Overview

44

Repeat a Send Money Transaction

45

Receiving Funds with Send Money

46

Adding A Personal External Account

47

Verifying A Personal External Account

48

Send a Check

49

Loan Payments

50

Activity Center Overview

52

Using Filters

53

Creating or Deleting Custom Views Using Favorites

53

Canceling Transactions

54

Integrated Bill Pay

55

Bill Pay Overview

55

Managing Payees

57

Creating a Payee

57

Editing a Payee

58

Deleting a Payee

59

Making a Single Payment

60

Paying Multiple Bills

62

Canceling Pending Transactions

63

Services

64

Stop Payment Request

64

Single Check

64

Multiple Checks

67

Check Reorder

70

Reordering Checks

72

E-Documents

73

Statements

75

Statements

77

Personal Finance Manager (PFM)

78

Mobile RDC Enrollment

79

Mobile Deposits

80

Settings

81

Profile

81

Account Preferences

82

Updating Personal Information

83

Updating Your Contact Info

84

Text Enrollment

85

Address Change Request

87

Statement Delivery

88

Themes and Languages

89

Locations

90

Branches and ATMs

90