7 / 10
Outreach Initiatives
Stakeholder Engagement
Communications
2018 Educational Conference
WebFile is the
Commission’s
online portal to
electronic records.
WebFile? What’s my Claim Status? What are my Rights?96%
Customer Contact Center
Quality Score
What is the JCN? What are VWC’s Hours?Most Frequent Customer Contact Center Calls
22,064 Incoming Calls | Average Handle Time: 0:05:11
2 trainings on MFS in Bristol and at VASA
1 Insurance training at the VEC Conference in Norfolk
1 training on EDI at Liberty Mutual
www.vwcconference.workcomp.virginia.gov596
Attendees
48
Registered Exhibitors
37
Speakers
18
Unique Topics
Kids’ Chance First
Annual Silent Auction
20 External Communications | 5 Press Releases
VWC Q3 Report, 2018