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National Standards of Practice for Case Management
information from evaluation and reflective processes, and,
drawing on existing professional practice standards, values,
ethical practice and professional conduct.
Holistic
The Case Manager practises within a holistic framework
(including general socioeconomic, cultural and
environmental conditions). Within this context, the CMSA
identifies with the Social Model of Health (Dahgren &
Whitehead 1991).
Underpinning and supporting this conceptual framework
is the Alm Ata declaration and World Health Organisation
definition of health, “Health is a complete state of physical,
mental and social wellbeing, not merely the absence of
disease or infirmity.” (World Health Organisation, 1958)
Inclusive
TheCaseManagers practice is inclusive anddemonstrates
compliance with all enabling legislation, professional
(industry) standards and agency standards. Within this
framework the Case Manager recognises the stipulations
of previous legislation and/or standards, including any
incumbent professional (industry) standards pursuant to
the terms and conditions of the practitioner’s employment
contract and/or registration with a professional body or
entity.
Figure 5: Inclusive Case Management Framework
Agencies that choose to further contextualise the
CMSA standards are required to demonstrate how all
amendments retain the intent of the CMSA standards,
applicable professional (industry) standards and any
enabling legislation.
Strengths Based
In collaboration with the Client the Case Manager
concentrates on the inherent strengths, skills and
aptitudes of the Client, as opposed to their deficits,
and promotes self efficacy and a belief by the Client in
their own abilities. Fundamental to this process is the
acknowledgement by the practitioner that the Client has
unique talents, skills and life experiences, in addition to
specific unmet needs.
INTRODUCTION
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Living and working
conditions
Age, sex and
constitutional
factors
Work
environment
Education
Agriculture
and food
production
Unemployment
Water
and
Sanitation
Health
and
Services
Housing
Case Manager
Figure 3: Evidence Based Framework
Figure 4: Holistic Case Management Framework
Figure 6: Strengths Based Practice Framework
Increasing specificity to
case management
Enabling
legislation
Professional
standards
CMSA
standards
Agency
standards
Case
Management
Standards
Code of
Ethics
abilities,
aspirations,
capabilities,creativity,
culture,determination,
dignity,diversity,experience,
Client
goals,knowledge, interests,
motivation,ownership,
preferences,relationships,
resilience,rights,strengths,
skills,values
Case
Manager
collaborative,
empowering, flexible,
non judgemental,
encouraging,
engaging, personable,
positive, respectful,
sustaining, transparent
Contemporary
Relevant &
Reliable
Evidence
Case
Management
Standards &
Code of Ethics
aspirations, choices,
expectations, goals,
Client
motivations, needs
(individual, diverse,
special), values
Strengths
Based
Practice