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Cover
1

Table of Contents
2

2017 Outreach Services Strategic Goals
5

OSD New Hires, Transfers or Promotions in 2017
5

2017 Above and Beyond Award Winners
5

Customer Contact Center Employee of the Month
5

Customer Contact Center Metrics
7

Web Development and Support
8

2016 VWC Annual Report (Published)
17

Agency Highlights Report
19

Form Revisions
19

Marketing and Public Relations Accomplishments
20

Relocation Efforts
22

VWC HQ Move Communications Analytics
26-27

2017 VWC Educational Conference Highlights
42

Back Cover
54