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Client service is your first priority
and this relationship benefits
greatly from a regular review to set
goals and evaluate performance.
These reviews are typically called
quarterly business reviews (QBRs),
executive business reviews or
business reviews.
A meaningful QBR should
include an internal and external
perspective, therefore including
an executive from your company
and an executive from the client
company. Ideally these executives
are not both involved in the day to
day operations of the relationship,
thereby allowing the group to step
back and elevate the discussion to a
more strategic standpoint.
QBRs Done Right:
The Importance
of Quarterly
Business Reviews
QUARTERLY BUSINESS REVIEWS (QBRs)
CAN HELP YOU GROW YOUR MOST
IMPORTANT CLIENT RELATIONSHIPS –
IF THEY ARE DONE RIGHT.
60 The Occupier Edge