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CEO
2 Measurement of productivity project
BUSHkids’ system for collecting service-related
data,
BUSHbase
, provides a rich source of data for
enhancing the efficiency and effectiveness of the
organisation. This project is aimed at both utilising
and informing
BUSHbase
data capture to provide
measures of service provision and the direct and
indirect costs of providing these. It also aims to assist
clinical management to achieve the Strategic Plan’s
goals by ensuring that staff have the appropriate
incentives to implement BUSHkids’ service model.
There are two parts to this project:
Part A
Using the data from BUSHbase to establish
measures of productivity for clinical and other
front-line staff, taking into account:
• Front-line (AH and FAC) services provided;
• Clinical leadership (including supervision);
• Measures of sessions (outputs) and hours
(inputs) for different disciplines; and
• Costs associated with different services
based on hourly remuneration rates and
overhead costs.
Part B
Overlay this framework with a weighting system
recognising the strategic priorities of BUSHkids
and the service model of care towards which they
are moving.
3 CEO reporting templates
This project involves designing a template for the
CEO’s quarterly report to Council, the objective to
report on how BUSHkids is progressing towards its
strategic goals, with this aimed at facilitating more
focused discussions around strategy by Council.
Other aims include:
i. minimising reporting burdens across the
organisation thereby reducing the time taken
to report by streamlining processes; and
ii. providing greater visibility on both
responsibilities and resourcing across the
Key Result Areas (KRAs) of the Strategic Plan.
To streamline reporting processes, a template has
been designed so that each role can have its key
responsibilities and functions identified and aligned
to the KRAs of BUSHkids’ 2015-18 Strategic Plan.
In addition, a comprehensive data bank comprising
all quantifiable measures and qualitative processes
(systems, policies and procedures) has been created.
This was informed by previous GM Reports to
Council, performance reporting as well as reporting
needs of various funders. Staff would then begin to
compile a consistent set of measures over time, with
quarterly reports underpinning the monthly CEO
report to Council.
Finally, by capturing the percentage of time spent on
various responsibilities and functions (for BAU in
the reporting template and for the particular quarter
in the quarterly report), the CEO report will provide
an overview to Council of the resources used across
the organisation, and evaluate this use in light of
the strategic goals and progress made on each of the
individual measures.
Thanks to Joanne Copp from
Economic Information
Services
for her work on these projects with our
teams of management and staff.
Outcome measures
BUSHkids recognises the importance of being able to
demonstrate
that the work we are doing is
achieving
what we set out to do. To be able to do this we have
implemented outcome measures across our programs.
The Canadian Occupational Performance Measure
(COPM) has been implemented for Occupational
Therapy and Speech-Language Pathology
interventions and will be implemented by Psychology
and for multidisciplinary interventions in 2016-17.
SCORE is the measure being implemented in the
Department of Social Services programs and will
be rolled-out across targeted group and community
capacity-building programs in all BUSHkids areas in
2016-17.
Professional Development
BUSHkids teams are supported to attend a wide
variety of Professional Development (PD) activities in
line with service requirements. This includes access
to professional supervision, online learning, work
shadowing and attendance at relevant workshops
and seminars. In 2016 ‘Lunchbox Learning’ sessions
were introduced using technology to draw upon the
knowledge and skills of BUSHkids professional staff
to provide an effective in-service program.
In the 2015-16 year, BUSHkids supported 32 staff
members to attend a combined total of 112 days of
Professional Development. Some of the PD activities
attended included:
• Read and Grow Facilitator Training
• Play Assessment and Learn to Play
• Play and Autism Spectrum Disorder
• Attachment and Play
• Professional Supervision Training
• Language and Early Literacy
• Motivational Interviewing
• Working with Parents
• Outcome Measurement
• First 5 Forever – children’s communication
and learning
• Fun Friends – play based social skills
• Lidcombe Program (stuttering)
• Speech Sound Disorders
• Behavioural Toileting
• Sensory Processing
• Neurodevelopmental Therapy
• Triple P
• Circle of Security
• Domestic & Family Violence Training
• 1-2-3 Magic and Emotion Coaching
• Helping Children with Autism
A strong commitment to Professional Development
at BUSHkids contributes to a highly skilled workforce
providing best practice to the children, families and
communities living in regional, rural and remote
areas of Queensland. In line with this commitment,
our teams attended our annual statewide BUSHkids
Conference, held in July 2016.