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Table XX
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Operating Indicators by Function
Fiscal Years Ended June 30, 2007-2016
Function
2007
2008
2009
2010
2011
(a)
2012
General Government
Development plans submitted
225
228
246
121
123
193
Zoning violations investigated
(i)
546
546
523
1,533
2,026
2,389
Budget adjustments
451
451
396
302
297
287
Water and sewer mains inspected
(b)
341,252
341,252
174,054
65,020
67,378
59,715
Work orders completed
12,706
11,951
10,782
12,823
11,831
11,164
Roadway footage inspected
185,127
133,390
87,975
43,725
67,810
208,315
Sidewalk footage inspected
29,464
8,759
5,399
14,034
5,956
223,146
Payments/receipts processed
(h)
557,039
636,681
938,076
1,065,037
1,073,695
1,065,499
Employment applications processed
5,852
5,852
5,880
7,317
8,485
10,535
Public Safety
Police
(c)
Response calls for service
198,328
185,276
126,361
126,596
146,830
142,524
Average patrol response time (all types)
13:51
13:11
16:58
13:37 9:49
9:40
Fire
Total fire responses
1285
1,350
1,188
1,058
1,197
1,128
Fire investigations conducted
381
381
322
290
255
267
Total responses
28,541
28,541
28,475
29,225
30,816
33,027
Transportation
Total route miles
1.78
2.11
3.40
3.20
3.50
2.1
Number of passengers (millions)
3.8
3.7
4.0
4.1
4.6
4.7
Engineering and Inspections
Inspections performed on closed dwellings/units **
906
878
919
806
175
1,143
Inspections performed on Local Ordinance Enforcement *
17,854
21,691
17,206
9,824
3,738
17,296
Environmental Services
Educational initiatives (per month)
670
887
908
886
925
950
Users of household hazardous waste disposal facility
11,797
12,700
14,829
17,839
19,500
21,000
Waste collected (pounds)
400,185
371,873
348,486
326,483
425,000
540,000
Water Operations
Water customer accounts
99,462
102,041
100,844
100,997
101,544
102,116
Significant industrial users
35
34
57
35
35
35
Meters read annually
(h)
511,600
537,999
1,219,200
1,272,051
1,250,816
1,245,139
Water meters
101,759
104,650
100,844
101,561
102,006
102,512
New connections
2,162
2,810
881
678
541
572
Water main breaks
142
178
74
134
140
130
Average water MGD treated daily
(f)
34
25
28
27
26
25
Average daily consumption (millions of gallons)
34
32
31
32
34
34
Sewer Operations
Average wastewater MGD treated daily
29
29
29
30
28
27
War Memorial Coliseum
Total number of events
865
852
838
871
899
1,016
Total attendance (millions)
1.2
1.4
1.3
1.3
1.5
1.4
Aquatic Center
Total number of events
100
Total attendance (millions)
120,884
Solid Waste Management
Residential refuse collected (average tons per month)
5,174
5,165
5,467
5,330
5,128
5,039
Recyclables collected (average tons per month)
2,315
2,441
2,496
2,404
2,426
2,375
Yard waste collected (average tons per month)
1,180
1,046
1,226
1,239
1,297
1,238
White goods collected (average items per month)
(e)
503
21
17
7
7
46
Phase II (tons processed per year)
130,950
95,755
72,124
46,914
43,906
42,710
Phase III (tons processed per year)
73,612
9,604
7,766
8,240
7,778
7,321
Transfer Station (tons processed per year)
(g)
160,226
239,916
238,806
236,909
223,296
218,290
Compost Facility (tons processed per year)
31,345
26,587
29,790
16,100
30,735
31,623
(a) 2010 and 2011 column is an estimate based on the individual department's data.
(b) As of FY2004, the water and sewer laterals inspected changed to water and sewer laterals footage inspected.
(c) As of FY2003, the Police Department changed their reporting of response calls for service to include all calls where officers were dispatched.
(d) Information not available.
(e) As of FY2008, White Goods items are tracked by items and not tonnage.
(f) The Average water MGD treated daily beginning in FY08 does not include purchased water from other cities.
(g) Transfer Station began operations in September 2006.
(h) During FY2009, the City moved from allowing Quarterly Billing to mandatory Monthly Billing which lead to an increase in payments processed.
(i) FY2010, the increase in Zoning violations is due to a number of new ordinances being passed by City Council.
* This is for minimum housing, nuisance, vehicles and zoning.
** This represents the number of reinspections performed on minimum housing cases.
Sources: City Departments (Police, GTA, Planning, Water, Field Operations), Budget Documents and CAFR.
Fiscal Year
-200-