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Cover

1

Instructions

2

Part One | Getting Started

3

Training

5

DSI Training Calendar

5

DSI University

6

TM and BDR

7

Useful DIRECTV Contacts

7

Sara Plus Integration

10

Support System

11

Getting To Know Your DIRECTV Resources

11

DIRECTV Training Modules

13

Current Offer

14

Residential Offer

14

Commercial Offer

14

Unlimited Plans

15

Customer Qualifying Worksheet

16

Study Guide

16

Pocket Guide

17

Order Entry

18

How To Cancel Orders

18

How To Modify Orders

19

DWS Mobile Activation Guide

19

Additional Programs & Policies

19

Activation

20

Compliance

20

Do Not Call (DNC) Process Reminder

20

Credit Check Disclosure Requirement Reminder

21

CBR Disclosure & Compliance Reminder

22

Disclosure Process

25

Part Two | Go To Market Strategy

26

Sales Process

27

Call Flow

27

Overcoming Objections

27

Co-Op Program

28

Marketing Resources

28

Mobile Marketing App

28

Showroom Set-Up

29

Part Three | Hardware

30

Genie & Genie Lite

31

Part Four | Software

32

Connected Home

33

DIRECTV On Demand

33

DIRECTV App

33

Part Five | Managing Your Business

34

DIRECTV Reports

35

Quick Pay File

35

Other Reports

35

Back

36