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The roles of a Healthcare Organisation manager
 Establish specific quality-related goals to measure the
organization’s processes and outcomes
 Administer programs that focus on improved outcomes of patient
care
 Provide consultative services to departments to assist in achieving
regulatory, accreditation, and organizational compliance in quality
and performance improvement activities.
 Indentify opportunities for continuous improvement
 Participate in root-cause analyses of events and systems to
implement improvements
 Evaluate patient satisfaction and propose actions for improvement