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3. What to measure?

Indicator

Measure

Process

Target

Specification

limits

Complications for

H&N patients

% of patients that

need a feeding tube

10%

+5%

Overall attention

to patient care

% of patients with quality of

life assessments obtained

95%

-5%

Clinical process

efficiency

Time from simulation to

first treatment

5 working

days

+1 working day

Practice

consistency

% of replans or field

changes during treatment

10%

+5%

Patient-specific

QA

% of points passing the

3%/3mm gamma index criteria

for IMRT/VMAT plans

100%

-95%

(Pawlicki

et al

(2012))

Patient-related

Clinical practice-related

Part 1

:

Introduction to

SPC

Part 2

:

Essential

concepts to

start with SPC

Part 4

Conclusion

Part 3

:

SPC in

practice

D

EFINE

Choice of relevant indicators, target and specifications.

= ‘Voice of the customer’

Examples

:

‘Quality measures need to be objective, unambigous, clear and

quantitative before they can be used effectively. ‘

15

03/10/17