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C-QMS brings Transparancy
Errors/near misses are reported and analyzed
In a non-punitive, open and fair ambiance
Report forms are standardized and easy-to-fill in (sheets accessible
everywhere, Intranet…)
Staff is trained to report errors/near misses
Forms are reviewed monthly in an unformal multidisciplinary
committee dedicated to safety
Some selected incidents, implying a particular risk, are investigated in
depth to identify root causes
Corrective actions are decided and followed-up!