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City of Greensboro
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FY 15-16 IT Service Catalog
What should you expect?
Service availability: 9:00 AM – 6:00 PM, Monday – Friday
How can you help?
Please keep the following tips in mind:
Never click links or open attachments in emails from people or businesses you don’t recognize
Check to make sure the company
that sent the email is legitimate
Hover over the link to see if it points
to the company’s website
Contact the company directly – Do
not use the contact information in
the email
Ask your colleague to help you verify
Contact IT Security for assistance if you’re still unsure a
t securityincidents@greensboro-nc.gov
If you did happen to click on a link or an attachment within an unwelcome email, to take
precautionary matters, contact the IT Help Desk for your support area to reset your password
“immediately" and have your PC scanned for Malware.
TECHNOLOGY HELP DESK LINES
Main Support line: 373-2322
IT Public Safety: 373-3375
GM911 Support: 373-4350