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City of Greensboro
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FY 15-16 IT Service Catalog
What should you expect?
Service availability: Office support – 7:00 a.m. – 5:00 p.m., M-F
Emergency support – Call-outs whenever necessary
Response Time:
Projects are prioritized based on the overall goals and objectives of the
organization and available resources.
Calls placed on the Help Desk are handled according to criticality and
the time needed for resolution.
How can you help?
Look to your departmental EAM administrator for immediate assistance
Place routine issues and non-critical issues on the Help Desk
Do not wait to report a problem