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Quarterly Report - Q2 2017
Project Management - Production Support
Department Updates
Software Enhancement Tickets (JIRA)
Footprint Tickets
77
April
74
May
84
June
Tickets Closed
50 TICKETS CLOSED > 4 DAYS
TICKETS
CLOSED
WITHIN 3 DAYS
3.61 AVERAGE DAYS TO CLOSE TICKETS
79
%
Q1
Q2
100
50
75
25
0
Issues Closed
Issues Opened
Tickets Opened as of the End of Q2
EDI
262
ENTERPRISE
56
FINANCE
11
VVF
165
ADR
27
WEBFILE
6
CSD
138
IS
27
JUDICIAL
87
OSD
72
SELF-INSURED
14
CMD
26