Railtrail Annual Brochure 2020

4 / 72

4
Office Team Railtrail
We are proud of our independent status and it is perhaps opportune to
open our office doors a little wider than usual to give you re-assurance
that ‘Big is not always Best’ and that here at Railtrail we put ‘Quality over
Quantity’ when creating tours which ensures we do not overstretch our
resources.
Where financial security is concerned may we again re-iterate our comment
on page 2 of this brochure, detailing how we uniquely secure your money
until after you return from your holiday tour. Our Founder & Managing
Director still heads the company, and as Vice-Chairman of the Association
of European Rail Agents (AERA) is also at the forefront of what’s happening
on today’s European railways.
The family connection also includes Julie Ratcliffe (nee Felstead) who along
with Gemma forms our Customer Care team who are normally the first
voices you hear when telephoning Railtrail.
Dave’s son, Paul Felstead, has joined the company in a senior Operations
role after a long career in the RAF and is waiting in the wings to fly the
company flag.
Our Fab 5 ‘Design to Delivery’ Team – Margo, Lisa, Kathy, Carla and Kate -
have over 100 years’ experience in the Tours & Travel industry.
Our resident ‘rail enthusiast’ is Henry who in addition to working in our rail
ticketing section also acts as Tour Manager on some of our heritage and
steam tours where his passion, particularly in the steam domain, is a font of
all knowledge to the benefit of clients.
Our husband and wife team, Mark and Rachel Dickin, have for some years
been an essential backbone of the company with Mark keeping our website
up to date and his wife Rachel is possibly the most popular member of the
team as she is in charge of finance, and pays the salaries!
This excellent team is soon to be expanded with the arrival of Michelle
joining our Design to Delivery team, and Summer who will be looking to
enhance our social media activities.
Please visit our website, where you might also like to register your email
address to receive a weekly email of further Railtrail news and new tours.
Your Railtrail Tour Manager
Every Railtrail tour is escorted by one of our small team of
caring and experienced Tour Managers. We are a family
business and so we have hand-picked people to look after
our customers who share our values. They are a very well-
travelled bunch of people, with the most experienced having
over 100 tours under their belt! Your Railtrail Tour Manager
is there to make sure things run like clockwork. They have the
experience and knowledge to make your travel arrangements
straightforward and your holiday as relaxing and enjoyable as
possible. Plus they are great company too!
What makes different?
Big on quality, small enough to care
Focus On Steam
For details of all our steam tours please visit and click
on Steam Enthusiasts Calendar where all of our current steam tours are
listed.
However, we would be nothing without our actual public face – our brilliant
Tour Managers...