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While processing your checks, the Positive Pay system will send you an e-mail
notification if there are any exceptions to review. Exceptions represent two types of
items: Items that don’t match check issues submitted by the client to the bank, or
items attempting to clear an account where the Positive Pay service is set to run in
reverse, requiring client review of all items.
The
Exception Type
tells you why the item is listed. This can include:
>
Duplicate Paid Item:
Item was previously paid.
>
Paid Not Issued:
Bank was never notified of the item issuance.
>
Stale Date Item Paid:
Item was issued longer than 180 days ago.
>
Stop Pay Request Match:
Item matches a stop payment.
>
Voided Item:
Item was previously voided.
To Manage Exceptions:
Managing
Exceptions
Selecting
Quick Exception Processing
from the
Exception Processing
menu.
1.
The page can be filtered by
Account ID
,
Display Type
, or
Status
.
2.
Using the
Hide Exceptions Already Decided
option will display only items
requiring a pay or return decision.
Decisions on exceptions must be made by 9:45 a.m. HST. Any items left undecided
will be returned. All users will be placed into read-only mode after the cut-off time to
prevent changes to the automated decision.
3.
After review, use the
Pay/Return Decision
box to indicate whether the item
should be paid or returned. If you select Return, you can add a reason for the
return for later reference.
4.
Click
Update
to submit the decisions.
Positive Pay