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While processing your checks, the Positive Pay system will send you an e-mail

notification if there are any exceptions to review. Exceptions represent two types of

items: Items that don’t match check issues submitted by the client to the bank, or

items attempting to clear an account where the Positive Pay service is set to run in

reverse, requiring client review of all items.

The

Exception Type

tells you why the item is listed. This can include:

>

Duplicate Paid Item:

Item was previously paid.

>

Paid Not Issued:

Bank was never notified of the item issuance.

>

Stale Date Item Paid:

Item was issued longer than 180 days ago.

>

Stop Pay Request Match:

Item matches a stop payment.

>

Voided Item:

Item was previously voided.

To Manage Exceptions:

Managing

Exceptions

Selecting

Quick Exception Processing

from the

Exception Processing

menu.

1.

The page can be filtered by

Account ID

,

Display Type

, or

Status

.

2.

Using the

Hide Exceptions Already Decided

option will display only items

requiring a pay or return decision.

Decisions on exceptions must be made by 9:45 a.m. HST. Any items left undecided

will be returned. All users will be placed into read-only mode after the cut-off time to

prevent changes to the automated decision.

3.

After review, use the

Pay/Return Decision

box to indicate whether the item

should be paid or returned. If you select Return, you can add a reason for the

return for later reference.

4.

Click

Update

to submit the decisions.

Positive Pay