PALMETTO DUNES
Owner Services
How often will Destination Vacation inspect my home?
Destination Vacation teammembers inspect homes following every departing guest, prior
to every arriving guest and every two weeks of vacancy in the off-season. Inspections
during peak seasons help maintain the high standards expected by our guests, and regular
inspections in the off-season are important to ensure a safe and secure home during
periods of vacancy.
How does Destination Vacation manage maintenance problems?
Destination Vacation won’t nickel and dime you. Owners receive the actual invoices for
maintenance services, and in the event of a minor incident (dead lightbulbs, batteries, etc.),
we send a teammember to make the necessary repair at no cost to you.
For significant issues, we contact owners for approval and rely on our relationships with
local handymen and licensed vendors for immediate service. We understand the importance
of using reputable vendors, so we put a lot of trust and value in the 20+ year relationships
we have with these professionals.
What about guest emergencies in the middle of the night?
Emergencies happen and require immediate action, which is why Destination Vacation
promotes a 24 hour/7 days a week “After Hours” phone number to guests. At any point
throughout the night, a Destination Vacation teammember is on call and available for
service with the emergency phone.
How are rates determined for my home?
Destination Vacation conducts a thorough comparative market analysis when determining
the rates for a home. We study homes similar in size, condition, amenities and location
and determine your appropriate Summer rate, then adjust accordingly for Fall, Winter
and Spring seasons. We then monitor the bookings in relation to similar homes, and if
we realize the price is too low or too high for the market, we will consult you with revised
recommendations.
Can I book my own rentals or use the home myself?
Yes, owners can call our office, email or login to the owner’s section of our web site to book
personal dates for themselves and family members. Owners can also book guests in their
homes or refer guests to us. Our commission is reduced on owner rentals and waived
entirely on personal dates for owners and family members.
When will I receive rental income?
A detailed income statement will be provided by the 2nd day of each month via mail, email
and available online. The statement includes all transactions through the last day of the
previous month, and income can be direct deposited into your account. Rental deposits are
held in an escrow account until dispersed.
Can owners view rental activity online?
Yes. We offer a homeowner web site that provides access to income statements, confirmed
reservations and work order information.
What percentage of owners renew year after year with Destination Vacation?
Destination Vacation is proud to have a retention rate of over 99% per year with owners
who keep their properties on the rental market.
A premier golf resort and one
of the Island’s favorite family
destinations for golf, tennis, and
adventure is Palmetto Dunes! The
golf is legendary, offering three
distinctive layouts by world-famous
golf designers. Consider the
Robert Trent Jones Oceanfront,
Arthur Hills or George Fazio
courses – all rated 4 stars plus by
Fodor’s Golf Digest Place to Play.
Tennis Magazine has ranked Pal-
metto Dunes Resort among “The
50 Greatest U.S. Tennis Resorts”
since 1975 and Palmetto Dunes
Tennis was also recently ranked
#
5 in the “World’s Top 100 Tennis
Resorts and Camps” by Tennis
Resorts Online. Palmetto Dunes
Outfitters offers kayaks, canoes,
bikes, fishing rods and reels, and
beach gear. Take a nature tour,
charter a boat, or experience
a dolphin encounter with the
whole family. For waterfront
shopping and dining you’re
sure to enjoy The Shelter Cove
Harbour’s Mediterranean
atmosphere and waterfront setting.
“We recommend Destination
Vacation, without reservation,
to any homeowner.”
Michael & Kristen Reedy
Owners, 9 East Wind
