DVOwnersBrochure - page 7

FOREST BEACH
About our Guests
Does Destination Vacation qualify a guest who wants to rent my house?
Yes. Our booking policy requires a 40% deposit at the time of booking, which protects us
and our homeowners in two ways: 1) A sizeable deposit weeds out most guests who are not
qualified to rent our homes, and 2) Your home is not taken off the market for an extended
period of time without monetary backing to the reservation.
Our booking policy separates us frommany of our competitors who allow guests to hold
reservations for extended periods of time without a deposit. Allowing guests that much
leverage does not protect the best interests of a homeowner, nor does it maximize the
potential revenue of a home.
Does Destination Vacation limit the number of guests allowed in my home?
Yes. All of our properties are marketed with a maximum capacity, and our homes are limited
to beds, linens and towels for this capacity. Due to the price point of our homes, we rarely
have issues with guests abusing this policy. Furthermore, our guest agreement states that
we can evict guests who violate the maximum sleep number for the property.
Does Destination Vacation have an age restriction for guests?
Yes. Our minimum age requirement for guest reservations is 25 years old.
What prevents guests from hiding damages to my property?
Destination Vacation provides a damage protection policy to all guests. Guests who report
accidents at the time they occur will be relieved of the expense to repair or replace the
damaged item. By encouraging guests to report accidents at our expense, we have found
that they are more likely to report damages. If damage is not reported or is the result of
negligence, we will hold the guest accountable and refer to credit cards on file, if necessary.
Are pets allowed?
Our pet policy is determined by each owner of each property, and in most cases, owners do
not allow guests to bring pets. However, we have a short list of homes whose owners allow
pets in the off-season, and in these cases we collect deposits from the guests.
Can I designate my property as non-smoking?
Yes. All of our properties have been designated non-smoking.
How many rental weeks are typical for my home?
While estimating the number of rental weeks seems logical, we caution owners that it can be
a misleading benchmark for projecting rentals. Instead, we base rental projections on Gross
Annual Revenue, which more accurately takes into account High and Low Season rentals.
Our teammembers maintain close personal relationships with our homeowners, who entrust
us with the flexibility to maximize potential revenue based on market conditions.
Do I need to set up a landline for my property?
Yes. Destination Vacation requires residential telephone service for each property. Most of
our homes offer free local and domestic long distance phone service to guests.
Do I need wireless internet service in my property?
Yes. All guests have become accustomed to having internet access in rental homes, and it
would be a competitive disadvantage for an owner not to offer it.
What percentage of guests return to homes offered by Destination Vacation?
Guests have many vacation rental options, and with the internet, searching for the
best vacation home for a guest’s needs is an easy process. We are proud that
more than 60% of our business is with repeat guests.
The Forest Beach area spans the
oceanfront from Shipyard Plantation
to Sea Pines Resort. It is one of the
original beach communities on
Hilton Head Island. Properties
located in this area have access
to beautiful beaches and the more
than 100 shops and restaurants
located in and around the Coligny
Plaza area. Coligny Plaza is the
Island’s original shopping center.
More than 50 specialty shops and
restaurants surround the duck pond
where visitors have been gathering
for 40 years.
Destination Vacation offers a
variety of oceanfront locations with
luxurious amenities and breathtaking
oceanfront views ranging in size
from two to seven bedrooms.
Three miles of beautiful coastline
More than 100 shops and
restaurants located in and around
this area
Van Der Meer Tennis Center
Leisure and bike trails
“I wouldn’t trust my home with
any other company.”
Scott Ross
Owner, 37 Dune Lane
1,2,3,4,5,6 8,9,10,11,12,13,14
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