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a culture of EI in your organization. Given the
challenging times facing law enforcement, char-
acter is even more important than ever.
Works Cited
Carnegie, D. (1981).
How to Win Friends and Influence People
,
Revised Ed. New York: Simon & Shuster.
Cary Cherniss, D. G. (2001, January-February January 1,
2016).
The Emotionally Intelligent Workplace.
San Francisco:
Jossey-Bass.
Cherniss, C. (2000, April 15).
Emotional Intelligence: What it
is and Why it Matters.
Society for Industrial and Organiza-
tional Psychology.
Goleman, B. M. (2004).
Primal Leadership - Learning To
Lead With Emotional Intelligence.
Boston: Harvard Business
Review Press.
Goleman, D. (1997).
Emotional Intelligence - Why it can mat-
ter more than IQ.
New York: Bantam Books.
John Mayer, P. S. (1990).
Emotional Intelligence.
Psychology
Today.
About the Author:
Craig
Wiggins
is a native of New
Hampshire who began a
full-time career as a police
officer in Laconia in 1981.
He became a New Hamp-
shire State Trooper in 1984
and served 21 years. He
worked in a number of ca-
pacities with the State Po-
lice, including: Field Train-
ing Officer, K-9 handler,
Detective, Major Crime
Unit Assistant Commander,
Polygraph Unit Commander, Commander of Professional
Standards, Troop Commander, Support Services Bureau
Commander, and Field Operations Commander. He retired
in 2004 as a Major. After a 2-year stint working in the private
sector, Craig returned to law enforcement when he was ap-
pointed Sheriff of Belknap County in 2007. He was subse-
quently elected to 4 terms in office.
Craig has a Bachelor’s Degree in Criminal Justice from Saint
Anselm College and a Master’s Degree in Adult Education
from Plymouth State University. He is a graduate of the 239th
Session of the FBI National Academy. Since 2012, he has
been on the faculty at Southern New Hampshire University,
teaching undergraduate classes in the Justice Studies program.
He retired from full-time law enforcement in 2016 and now
works as an Assistant Professor in the School of Arts & Sci-
ences at SNHU. He remains a certified part-time police officer
in his home town of Meredith, NH.
Craig has presented a number of programs on the topic of
emotional intelligence in the workplace to professionals, man-
agers and supervisors, and students.
LeadingWith Emotional Intelligence
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