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Outreach Initiatives
Stakeholder Engagement
Communications
2018 Educational Conference
WebFile is the
Commission’s
online portal to
electronic records.
WebFile? What’s my Claim Status? What are my Rights?97%
Customer Contact Center
Quality Score
What is the JCN? What are VWC’s Hours?Most Frequent Customer Contact Center Calls
20,075 Incoming Calls | Average Handle Time: 0:05:19
1 educational event on MFS in Fairfax
1 training on awards/agreements with Chafin Law Group
www.vwcconference.workcomp.virginia.gov596
Attendees
48
Registered Exhibitors
37
Speakers
18
Unique Topics
Kids’ Chance First
Annual Silent Auction
14 External Communications | 1 Press Release
VWC Q4 Report, 2018