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8
Repair Service
Chickasaw Telephone is responsible for main-
tenance and repair of the telephone lines to
your home. If you need repair, try to determine
if the problem is in your wiring or our telephone
lines.
If we make a service call and determine the
problem is caused by your telephone set or
inside wiring and not by our facilities, you will
be billed for a service call.
First make sure your receiver is on the hook. If
we discover your receiver is off the hook, you
may be billed for a service call even if some-
one else reported the trouble.
Unplug each telephone and test each one
by plugging into each wall jack,
checking for a dial tone as
you go. The telephone
that causes the line
to go dead is the bad
one. Leave the bad
telephone unplugged
and contact the
company that sold
it to you for repair
or replacement.
If you have just one
telephone, unplug it
and borrow some-
one else’s. If the borrowed telephone works,
then the problem is in your telephone set.
If all telephones appear to be working, take
one to the NETWORK INTERFACE BOX on
the outside of your home and plug it in. It has
a test jack to help locate trouble in the tele-
phone lines. If you are having the same trouble
at the NETWORK INTERFACE BOX with a
good phone, then the trouble is in Chickasaw
Telephone lines and you should call
our repair service.
If you have reported that you are
unable to make or receive calls and
your line is out of order for 24 hours
or more from the time of the report
you are entitled to a credit
on you next bill for
part of the local
service charges.
If the adjust-
ment does not
appear
on
your next bill
call the busi-
ness office.
TELEPHONE
NETWORK
INTERFACE
INSTRUCTIONS
MODULAR PLUG REMOVED
REPAIR MAINTENANCE PROGRAM
REPAIR SERVICE NUMBER
1-800-344-3401
To protect you from service call
charges, our repair maintenance pro-
gram covers the cost of our trip to
your home to repair inside wiring and
jacks. It also covers the cost of the
trip to determine if the problem is in
your telephone set.