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Current State v. Desired State
CURRENTSTATE
DESIREDSTATE
None
Required
Service Offering
Claims Data
Transparency
Data Analytics
(financial and
utilization)
Enrollment and
Administrative
Process
Employee (and New
Hire Recruiting)
Communication
Benchmarking
Administrative and
Compliance Support
None
Provided by American
Fidelity, paper
American Fidelity and
Employee Memo
None
Minimal
Paperless online/ mobile
enrollment
Branded/ Electronic
Required
Required
Required
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