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ISO 900X and Quality Management
ISO 9000
A series of standards that define, establish, and maintain an effective
QA system for manufacturing and service industries.
ISO 9001
Requirements for organizations wishing to meet the ISO 9000 standard
Reported benefits
1. Improve efficiencies and effective operations
2. Increases customer satisfaction and retention
3. Reduces audits
4. Enhances marketing
5. Improves employee motivation, awareness, and morale
6. Promotes international trade
7. Increases profit
8. Reduces waste and increases productivity
9. Common tool for standardization
Appropriate for large scale industries, not individual clinics