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this issue
06 News from the BRC
Boost for budgets as food prices fall
06
EUROPEAN MARKET INCREASINGLY IMPORTANT FOR
BRAND BRITAIN
07
WHAT YOU CAN EXPECT AT THIS YEAR’S ANNUAL
RETAIL INDUSTRY DINNER
// Afiri Beredugo, BRC
08
Fight brexit uncertainty by getting on with
business as usual
// Helen Dickinson, BRC
09
BRC and GlassGuard renew their partnership to offer
safer lighting for the food industry
// Afiri Beredugo, BRC
10 CUSTOMER FOCUS
Retailers Ignore Consumer Demands for
Ethical Brands at Their Peril
// Frank Woods, NFU MUTUAL
12
Five transformational themes emerging from
the USA Customer Experience Leaders
// Craig Ryder, KPMG Nunwood
14
HOW TO CASH IN ON THE INTERNATIONAL ONLINE SALES BOOM
// Simon Moran, PayPal UK
16
Segmentation – A Vital Tool in Serving Your
Digital Customers Profitably
// Jason Shorrock, JDA SOFTWARE
18
TECHNOLOGY
Big Data, Smartphones and Next Gen Retail
// Kevin Jenkins, Visa Europe
20
The Dawn of Post-modern Retailing
// Mark Thornton, Maginus Software Solutions