GB 2015 CATALOG

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RETURN POLICY
If you are not entirely satisfied with your order, returns and exchanges can be made within
60 days of receipt of goods. For return acceptance, products must not have been used, and
must be returned in original carton. Ship returned goods to us freight prepaid and please
secure prior written return authorization and proof of purchase. We cannot accept returns
of nonstock, custom, special orders, or used item orders. Grand + Benedicts reserves the
right to accept or refuse returned items to our stock. All returns are subject to a minimum
of 15% restocking fee.
SHIPPING & DELIVERY
For instock items we can provide sameday shipping. F.O.B. is Point of Origin. Small parcel
shipments include a $3.50 handling charge per order. This handling charge is waived for
online orders. Our standard shipping terms for small parcels are Prepaid and Add.All orders
exceeding small parcel carrier limits for size and weight are shipped via common carrier,
freight collect, unless otherwise specified.
NONUPS ITEMS
Packages with a combined girth and length that exceeds 130” don’t ship UPS. These items
ship by truck only.
TRUCK SHIPMENTS
For damaged common carrier shipments, retain packing slip and notate any visible damage
on freight bill at the time of delivery. Call freight carrier for an inspection, then call our
shipping department to file a freight claim. If shortages occur, sign the receiving documents
for only those pieces actually received, and notify your carrier immediately. For merchandise
damaged internally, please notify our office immediately for return, refund, or replacement.
Have your invoice order number ready to expedite the process. Although our responsibility
ceases when shipments are accepted by a carrier’s agent, we will extend every possible
assistance in clearing up claims for our customers.
CLAIMS DAMAGES (UPS FEDEX)
For damaged small parcel shipments, keep original packaging, merchandise and packing
materials unless otherwise notified by UPS or FedEx.
· FedEx claims can be made by calling 1-800-GO-FEDEX (800-463-3339) or visit www.
fedex.com, contacting your driver, or going online to obtain a FedEx Express control number
or a FedEx Ground damaged call tag confirmation number.
· UPS claims can be made by calling 1-800-PICK-UPS (800.742.5877) or visit
, contacting your driver, or going online to initiate a claim.
Please inspect your order upon receipt. Claims on concealed loss or damaged shipments
must be made within days of the delivery date.
PRODUCT DISCREPANCIES
This catalog has been prepared by Grand + Benedicts. Please keep in mind our inventory,
product specifications and prices are all subject to change. Grand + Benedicts cannot be
held responsible for any changes, errors or omissions.
PAYMENT OPTIONS
Grand + Benedicts accepts cash, checks, Visa, MasterCard, Discover and American Express.
Repeat customers can set up a Net 30 account with approved credit. We do not process
COD’s (cash on delivery). For nonstock and custom orders we require a 50% deposit at the
time of order.
SALES TAX
Sales Tax on the merchandise total is charged for items shipped to the following
states: California, Idaho, Kentucky, Nebraska, Minnesota, Ohio and Washington
(subject to change without notice).
PRICES
Prices are subject to change without notice. For complete assurance, please get prices quoted
when placing an order. Immediate availability is limited to stock on hand. Special orders
require deposit and minimum quantities may apply.
SERVICE CHARGES
All open accounts over days past due are subject to a 1½% per month or 18% per year
service charge. Returned check fee is $25.00.
FOR MORE INFORMATION
Don’t hesitate to call our knowledgeable customer service team. We have over 30 trained
representatives ready to assist you in finding the right solution for your store.
Grand + Benedicts Terms & Conditions
TERMS + CONDITIONS
THREE WAYS TO SHOP WITH GRAND + BENEDICTS:
BY PHONE
800.547.7005
Place an order, ask
questions, let us
help you decide.
IN PERSON
Stop by our showroom.
See, touch, decide, buy it
and take it home today.
ONLINE
Shop anytime, see
what’s new, check
product information.
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