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Organizational Resilience | BSI and Cranfield School of Management
Additionally, the company has a structured internal corrective action process,
which is driven by audit findings (internal and external) and ‘hot events’. That is,
“things which cause you to take stock, the real surprise situations”. Despite having
effective processes and governance regime, unexpected events do happen. “When
those things occur it tends to be multiple events happening at the same time. But
thankfully they are very rare and few and far between.” When these events do occur
there’s a structured checklist Ciena goes through to see “what could have been done
differently, if anything, to actually protect us in the future.”