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By Sarah Salisbury and Ashley Fawcett
August 2017
Policy&Practice
9
rotecting those who are most vulnerable, particularly our elders and people with
intellectual or physical disabilities, is an essential function of state governments.
As the backbone of systems of care that provide the programmatic and financial
supports for these populations, state and local human services agencies have a
core responsibility to ensure that people are safe and that abuse and neglect of
program participants is prevented.
In trying to identify and prevent such abuse and neglect, many state human
services agencies are hindered by fragmented processes and insu cient infor-
mation technology (IT) systems for incident reporting and management. States,
providers, and o cials directing these programs can improve services and
decrease risks by improving their incident management business processes,
upgrading their IT systems to improve information sharing, and developing stan-
dardized, automated protocols for reporting and tracking incidents within their
existing IT systems. Doing so will help those being served to realize their human
potential and more fully contribute to their communities.
Photo Illustration by Chris Campbell
Promising
Practices
for Incident
Management
HowWe Can Keep
Vulnerable Citizens Safer
P