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UND ER S TAND I NG
YOUR
TELEMEDICINE
PROGRAM
Telemedicine Questions?
Contact MDLIVE through Continental Benefits
855-303-0834 or
continentalbenefits.comMDLIVE provides you with 24/7/365 access to board-certified primary care doctors and pediatricians by secure video,
phone, or e-mail. Simply pay the applicable coinsurance or deductible (or use HRA or HSA funds if available) and
whether you are at home, at work, traveling, or simply want a more convenient way to see a doctor, MDLIVE is easy to
use and available on your schedule anytime, anywhere. MDLIVE is secure, confidential, and compliant with all
medical privacy regulations.
HOW TO USE MDLIVE:
FREQUENTLYASKED QUESTIONS:
Does MDLIVE replace my primary care physician?
MDLIVE is not intended to replace your primary care
physician (PCP). For common or chronic conditions, a
virtual consultation can sometimes replace a doctor’s
office or emergency room visit. Communication with
your PCP is important for continuity of care.
When should I consider using MDLIVE?
If your primary care physician is not available or if
you need care after normal business hours;
On weekends or holidays;
If you’re considering an ER or an urgent care center
for a non-emergency medical issue; or
If you’re traveling and in need of medical care.
What conditions can MDLIVE doctors treat?
General Health issues like: Allergies, Asthma,
Bronchitis, Cold & Flu, Ear Infection, Fever, Headache,
Infections, Diarrhea, Poison Ivy, Insect Bites, Rashes,
Respiratory Infections, Sinus Infections, Sore Throat,
Urinary Tract Infections, etc.
Can I get a prescription from an MDLIVE doctor?
Yes. If the MDLIVE doctor believes a medication is
warranted, he or she can write a prescription for non-
narcotic medications, which can be sent electronically to
your preferred pharmacy.
Are my claims for visits with MDLIVE doctors covered at
my in-network rate?
Yes. The claims will be processed by Continental Benefits
and you will receive an explanation of benefits (EOB), just
as you do when other medical claims are processed.
How much will it cost to use MDLIVE?
For members enrolled in the Blue or Green Plans, the
contracted rate for an MDLIVE consultation is $40 and will
be applied to any applicable deductible or coinsurance. If
members have HRA or HSA funds available, that health
fund can cover the cost of the MDLIVE consultation.
Individuals enrolled in the White Plan will be charged the
$25 physician office visit copay.
When an employee registers for MDLIVE they will be
required to list a credit card on file for payment. You are
encouraged to register in advance at MDLive.com/CB.
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Video Consultation
See a doctor using your computer
over the internet, via webcam
E-mail Advice
After you’ve talked with the doctor—
use secure email to ask follow-up
Phone Consultation
No webcam? No problem! Speak
to a doctor over the phone