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The week of April 14th watch for your new Fidelity Bank MasterCard debit card to arrive in the mail. You
may activate your card by calling the number listed on the label affixed to the front of the card. At this
time you will also select your 4-digit Personal Identification Number (PIN). Although the card can be acti-
vated, it will not be operational until April 25th at 5:00 p.m.
Fidelity Bank Fraud Monitoring and Alerts
Fidelity Bank is utilizing a debit card fraud
monitoring system to further protect our customers
from debit card fraud. This system will guard your
card from potential debit card fraud 24 hours a
day, 365 days a year. If potential fraud is detected,
the customer will be contacted via an automated
telephone call. Transactions may be temporarily
blocked until verification is completed.
It is extremely important that you take time to
update your phone number and address information
with First National Bank of Byers (prior to April
25) or Fidelity Bank (after April 25). Current
information will enable us to reach you as quickly
as possible in the case of a fraud alert.
The greeting for these calls will state “This is the
Fraud Detection Center calling to verify recent
transactions on your Fidelity Bank ATM/Debit Card
account. If this is <Customer Name> please press
1, if not press 2.” If you indicate by pressing 1 that
you are the named cardholder, a verification of your
5-digit mailing zip code will follow. You will be able,
by answering a series of questions, to let us know if
the transaction in question is fraudulent. If it is, the
card will be blocked so that no other transactions
can be authorized against your account. If you
verify the transaction is a valid transaction no
further action will be required.
If we try to reach you and cannot, we will leave a
message with the toll-free telephone number to
call us back, date, and a personal 6-digit message
code needed for the representative to locate your
transaction(s) in question.
Fidelity Bank will never request any unsolicited
personal or account information by email, through
the website, or during a fraud monitoring call.
Please do not give out any personal or account
information via the internet, email or phone to any
party that you do not believe to be legitimate.
If, at any time, you think your Fidelity Bank
MasterCard debit card has been compromised to
potential fraud, lost, or stolen please call any one
of our 6 locations during normal business hours.
If we are not open, please call 1-800-554-8969
immediately.
Debit Cards for Current Debit Card Holders